Executive VIP Airport Shuttle - Frequently Asked Questions

    A. What kind of cars do you use?

    B. How many passengers can your vehicles handle?

    C. How much time do you need in advance to place a reservation?

    D. What are your rates for service?

    E. What type of payment do you accept?

    F. What kinds of discounts are available?

    G. How do I set up a corporate account?

    H. What happens if my flight is late?

   I. What do I do if I miss my flight or connection flight on my return trip?

    J. Can I reach someone 24 hours a day if I need to make changes?

    K. Will I be able to access 1-800-463-9328 anywhere?

    L. What is your cancellation policy?



    A. We use the latest model Ford and Chevy Vans and Lincoln Town Cars.





    B. Our Chevy vans seat 5-6 passengers, the Ford Vans seat 10-12 and the Lincolns can seat 4 passengers.





    C. We ask for 24 hours or more advance notice for reservations. Should you require less notice, we will make every effort to accommodate your needs. Reservationists are on duty for your convenience between 8:00am and 5:30pm, Monday through Friday and on Saturday between 8:00am to 11:30am. We also close on most major holidays. We will make every effort to accommodate your travel needs.





    D. Click here for our rate sheet, or if you require special pricing for charters or tours please call or e-mail.





    E. We accept Visa, MasterCard, American Express, as well as travelers checks and cash. We also accept local checks from the Temecula Valley area.





    F. Our discounts are as follows: Corporate and frequent business travelers discounts are available; it needs to be arranged by one of our managers.





    G. To set up a corporate account we have a corporate application. The application can be faxed or mailed back to us, subject to approval.





    H. When you place your return trip, we ask you for your return airline, flight number, scheduled arrival time and where the flight is connecting through. We monitor that information within reason to know what time your flight will land.





    I. Should you experience any delays please notify us as soon as possible at (800) 463-9328.





    J. Our phone system is setup with an Auto Attendant Message Center 24 hours a day. We try and do everything and anything possible to help assist you with your travel needs. If you have any changes to your travel plans, please call us as soon as possible at (800) 463-9328.





    K. The 800 number should be accessible anywhere in the USA, but if, for some reason, it is not, then call as at (951) 304-0412 or (760) 732-3175.



    L. We have a 24 hour cancellation policy. Any cancellations or changes need to be made prior to 24 hours to avoid a charge.