A. What kind of cars do you use?
B. How many passengers can your vehicles handle?
C. How much time do you need in advance to place a reservation?
D. What are your rates for service?
E. What type of payment do you accept?
F. What kinds of discounts are available?
G. How do I set up a corporate account?
H. What happens if my flight is late?
I. What do I do if I miss my flight or connection flight on my return trip?
J. Can I reach someone 24 hours a day if I need to make changes?
K. Will I be able to access 1-800-463-9328 anywhere?
L. What is your cancellations policy?
A.
We use
the latest model Chevy Astro
Vans and Lincoln Town Cars.
B. Our vans seat 5-6
passengers and the Lincolns can seat 4 passengers.
C.
We ask for 24 hours
or more advance notice for reservations. Should you require less notice, we will make
every effort to accommodate your needs. Reservationists are on duty for your
convenience between 8:00am and 6:00pm, Monday through Friday and on Saturday
between 8:00am to 11:30am. We also close on most major holidays. We will make every
effort to accommodate your travel needs.
D. Click
here
for our rate sheet, or if you require special pricing for charters or tours
please call or e-mail.
E. We accept Visa, MasterCard,
American Express, as well as travelers checks and cash. We also accept
local checks from the Temecula Valley area.
F. Our discounts are as follows:
Seniors over 65 receive $2 off each way. Corporate and frequent business
travelers discounts are available; it needs to be arranged by one of our managers. Frequent travelers that use our service
more than four times per month are eligible for a discount as well.
G. To set up a corporate account
we have a corporate application. The application can be faxed or mailed back
to us, subject to approval.
H. When you place your return
trip, we ask you for your return airline, flight number, scheduled arrival time
and where the flight is connecting through. We monitor that information within
reason to know what time your flight will land.
I. Should you
experience any delays please notify us as soon as possible at
(800) 463-9328.
J. Our
phone system is setup with an Auto Attendant Message Center 24 hours a day.
We try and do everything and anything possible to help assist you with your
travel needs. If you have any changes to your travel plans, please call us
as soon as possible at (800) 463-9328.
K.
The 800 number should be accessible anywhere in the USA, but if, for some
reason, it is not, then call as at (951) 304-0412 or (760) 732-3175.
L.
We have a 24
hour cancellation policy. Any cancellations or changes need to be made
prior to 24 hours to avoid a charge.
